Lead Waitress

QUILL Group · 📍 Singkawang, Kalimantan Barat · Diposting 2026-10-11
FULL_TIME⭐ TERVERIFIKASI
Rp 11.000.000 – Rp 18.000.000 per month
QUILL Group is seeking a dynamic and experienced Lead Waitress to join our team in Singkawang, Kalimantan Barat. As a Lead Waitress, you will be responsible for managing a team of waitresses, ensuring excellent customer service, and maintaining high standards of food and beverage presentation. This is a full-time position offering a competitive salary and benefits.

📋 Tanggung Jawab Pekerjaan

Manage and mentor a team of waitresses, providing guidance and support to ensure high performance and customer satisfaction.,Ensure the timely and accurate delivery of food and beverages to customers, maintaining high standards of presentation and quality.,Handle customer complaints and concerns professionally, resolving issues to the customer's satisfaction.,Maintain accurate records of sales and inventory, ensuring compliance with company policies and procedures.,Supervise the cleanliness and organization of the dining area, ensuring a pleasant and inviting atmosphere for customers.,Participate in training and development activities to enhance the skills and knowledge of the waitstaff team.,Promote and uphold the company's values and standards of service, setting a positive example for the team.,Assist in the preparation and presentation of food and beverages when necessary, ensuring consistency and quality.

🎓 Kualifikasi & Syarat

Minimum of 3 years of experience as a Waitress or similar role in the hospitality industry.,Strong leadership and team management skills, with the ability to motivate and inspire a team.,Excellent communication and interpersonal skills, with the ability to handle customer complaints and concerns professionally.,Knowledge of food and beverage service standards, including proper presentation and handling techniques.,Ability to work well under pressure and in a fast-paced environment.,Familiarity with inventory management and sales tracking systems.,Friendly and approachable demeanor, with a strong commitment to providing excellent customer service.,Ability to lift and carry heavy objects, including trays, dishes, and equipment.

🛠️ Keahlian

Leadership and team managementCustomer service and complaint resolutionFood and beverage service standardsInventory management and sales trackingMultitasking and time managementPhysical stamina and ability to work in a fast-paced environmentStrong communication and interpersonal skills
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