Team Leader – Customer Service / Call Center

PT PRIESMA MITRA JAYA · 📍 Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
Rp 9.000.000 – Rp 13.000.000 per month
PT PRIESMA MITRA JAYA is looking for a dedicated Team Leader to oversee our Customer Service team. The ideal candidate will have a strong background in customer service management and a passion for delivering exceptional customer experiences. This role is perfect for someone who thrives in a dynamic environment and is committed to continuous improvement.

📋 Tanggung Jawab Pekerjaan

Manage and mentor a team of customer service agents to ensure high levels of customer satisfaction.,Develop and implement customer service strategies to improve overall performance.,Monitor and evaluate team performance, providing feedback and coaching as needed.,Handle and resolve customer complaints and issues in a timely and professional manner.,Ensure all customer service policies and procedures are followed and communicated effectively.,Collaborate with other departments to improve customer service and overall business operations.,Conduct regular team meetings to discuss performance, goals, and any challenges.,Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 3 years of experience in customer service management or a similar role.,Proven track record of successfully managing a customer service team.,Strong leadership and communication skills.,Excellent problem-solving and decision-making abilities.,Familiarity with CRM software and customer service tools.,Ability to work well under pressure and meet tight deadlines.,Strong analytical and organizational skills.

🛠️ Keahlian

Customer service managementTeam leadershipConflict resolutionPerformance managementCRM softwareCommunication skillsProblem-solvingAnalytical skills
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