Customer Retention Specialist - Denpasar, Bali

Astra Credit Companies is seeking a dedicated Customer Retention Specialist to join our dynamic team in Denpasar, Bali. In this role, you will play a pivotal part in nurturing customer relationships, following up on credit applications initiated by our sales team. Your mission is to ensure that every customer feels valued and supported throughout their journey with us. With a strong focus on customer service and strategic relationship management, you'll be responsible for maintaining high retention rates and driving customer satisfaction.

Join a company with a rich history and a forward-thinking approach to customer retention. As a Customer Retention Specialist, you'll use tools like Salesforce and CRM systems to track customer interactions and performance metrics. This role offers a unique opportunity to work in a vibrant city like Denpasar, where you can make a tangible impact on customer relationships while growing your career in the credit industry.

Every day, you'll engage with customers through phone calls, emails, and in-person meetings, providing personalized support and addressing any concerns. Your proactive approach will help turn potential issues into opportunities for stronger customer loyalty. If you're passionate about building long-term relationships and have experience in customer service, this is the perfect role for you.

📋 Tanggung Jawab Pekerjaan

• Follow up on credit applications to ensure timely and accurate processing.
• Build and maintain strong customer relationships through personalized communication.
• Monitor customer satisfaction and address any concerns promptly.
• Utilize Salesforce and other CRM tools to track customer interactions and performance metrics.
• Collaborate with the sales and marketing teams to implement retention strategies.
• Provide regular reports on customer retention efforts and outcomes.
• Stay updated on industry trends and best practices in customer retention.
• Participate in team meetings and contribute to the development of retention strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer service or customer retention roles.
• Proven track record of improving customer satisfaction and retention rates.
• Strong communication and interpersonal skills.
• Proficiency in using CRM tools like Salesforce.
• Ability to work independently and manage multiple tasks effectively.
• Familiarity with the credit industry is a plus.
• Fluency in both English and Bahasa Indonesia.

🛠️ Keahlian

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